AVP, Remediation Scrum Master (L11)

JOB_POSTING-3-75325-1

Job Description

Role Title : AVP, Remediation Scrum Master (L11)

Company Overview

Synchrony (NYSE : SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview

The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.

Role Summary / Purpose

The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony's adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently.

This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants.

Key Responsibilities

Required Skills / Knowledge

Desired Skills / Knowledge

Eligibility Criteria

Work Timings

7 : 00- 4 : 00 PM EST

For Internal Applicants

Grade / Level : 11

Job Family Group

Information Technology

Skills Required

Word, microsoft office proficiency, Outlook, Powerpoint, Sharepoint, Excel