IT Systems Engineer
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionSaaS Tool Management : Oversee the deployment, integration, configuration, and ongoing maintenance of critical SaaS applications and services. Ensure seamless integration with internal systems and platforms. Systems Engineering : Design, implement, and support cloud-based infrastructure, including SaaS tools, to ensure optimal performance, scalability, and security. Technical Support & Troubleshooting : Provide advanced support for SaaS tools, troubleshooting complex issues, and ensuring minimal downtime. Work closely with vendors and internal teams to resolve incidents and implement solutions. Supporting Identity Management : Provide advanced support for Okta, and other identity engines that will be used to process users and provision them to other tools. Automation & Optimization : Implement automation and optimization strategies to improve the reliability, and performance, SaaS tools and services within the enterprise environment. Security & Compliance : Monitor, audit, and implement security measures and best practices to protect SaaS tools and data. Ensure that the tools comply with organizational security policies and relevant regulations. Collaboration & Communication : Collaborate with IT, operations, and development teams to understand requirements and ensure SaaS tools meet the needs of the business. Communicate technical information clearly to non-technical stakeholders. Documentation & Training : Develop and maintain system documentation, user guides, and best practices for SaaS tools. Provide training and mentorship to junior engineers and end-users to enhance overall system adoption and knowledge. Continuous Improvement : Continuously evaluate emerging SaaS technologies and trends to recommend improvements and enhancements to the organization s toolset and processes.
Qualifications :
- Bachelors of Computer Applications or Bachelor of Information Technology
- Information Technology, Engineering, or related field.
- 2-8 years of experience in systems engineering, focusing on SaaS application support, integration, cloud-based technologies, and performance optimization, at l east 2 years of experience managing Okta SSO applications and their settings.
- Proven experience working with major SaaS platforms (e.g., Salesforce, Okta, Microsoft 365, AWS, Atlassian, etc.).
- Strong understanding of development tools such as Gitlab, Atlassian, and code editors.
- Excellent troubleshooting, diagnostic, and analytical skills, with a strong focus on root-cause analysis and proactive issue resolution.
- Experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and workflow improvement.
- Strong knowledge of security best practices, compliance standards (e.g., GDPR, SOC 2, ISO 27001), and data privacy.
- Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
- Experience with monitoring and logging tools (e.g., Splunk, Datadog, Prometheus).
- Familiarity with IT identity tools such as Okta, or Entra ID.
- Experience working in cloud-based companies with SaaS operations.
- Practical experience with scripting languages such as PowerShell / Bash / Python
Preferred Qualifications :
Skills Required
Prometheus, Splunk, Datadog
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System Engineer • Bengaluru / Bangalore