No longer accepting applications
International Customer Service Back Office
ConfidentialLucknow, Noida, Kanpur19 days ago
Job descriptionAn International Customer Service Back Office role involves providing support to global customers and internal teams without direct phone interaction. The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems. This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions. The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact. They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction. This role is crucial for maintaining efficient operations and providing seamless support behind the scenes for a global clientele.
Skills Required
crm software, Salesforce, zendesk, Microsoft Office Suite
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Back Office • Lucknow, Noida, Kanpur