Role & responsibilities
- Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs
- Having an intermediate level of understanding of Network Devices (Routers / Switches / Exchanges / Firewall / Wireless System)
- Configuring the Network equipment with minimum / basic configuration
- Hands & Feet support as per remote instructions.
- Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues
- Closure of assigned tickets Ticket closures within SLA
- Interdomain Knowledge to attend network and voice related L1 calls
- Monthly Inventory & Spare management reports Adherence to Backup management process Monthly upgradation of Network documentations Updating devices hardening daily checklist
- ITIL basic knowledge
- Timely escalation to the next level
- Certifications : CCNA and equivalent
Skills Required
Network Devices, Routers, Firewall, Wireless Systems