Fraud Prevention and Operations Lead

Job description

This role is responsible for managing relationships with payment gateway (PG) partners, evaluating and onboarding new payment solutions, ensuring high transaction success rates, and mitigating fraud-related risks in real time. The ideal candidate will serve as a critical bridge between our business, technical, and external partners, ensuring smooth integration and optimal payment performance.

Key Responsibilities :

Payment Gateway & Solution Management

• Act as the primary point of contact for existing and potential payment gateway (PG) partners.
• Evaluate and onboard new payment partners or solutions that offer better pricing, higher success rates, and innovative features (e.G., retry logic, smart routing, tokenization, etc.).
• Benchmark and negotiate commercial terms with PG partners.
• Coordinate with the Tech Integration team and Business teams for smooth onboarding and deployment of new payment solutions.
• Monitor and analyze PG performance (success rates, downtime, latency, etc.) on a continuous basis.

Risk Monitoring & Fraud Prevention

Operational Excellence

Data-Driven Decision Making

Requirements :