Serosoft Solutions - Solution Expert

Job Category : Sales

Job Location : Indore

Experience : 3+ years

About the Role : We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablementplaying a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.

Key Responsibilities :

• Develop deep expertise in our product offerings, features, and use cases.
• Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
• Work closely with Sales & Marketing, Implementation, Customer Success, and Product teams to understand customer needs and pain points.
• Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
• Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
• Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations. He / she should be conversant with high quality demos.
• Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
• Build and maintain strong relationships with key customer stakeholders.

Education & Experience :

Skills & Competencies :

Desirable Attributes :

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration, and growth. Discover what makes Serosoft the perfect place to thrive :

Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.

(ref : iimjobs.com)