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Application Support Engineer
Application Support EngineerCareStack - Dental Practice Management • Delhi, IN
Application Support Engineer

Application Support Engineer

CareStack - Dental Practice Management • Delhi, IN
17 hours ago
Job description

Responsibilities :

  • Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
  • Address technical inquiries from clients and internal teams regarding system functionality,

configurations, and usage.

  • Collaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution.
  • Going through & understanding internal system logs to debug issues.
  • Write database queries needed to troubleshoot and investigate issues.
  • Talking to Customers through email over different issues they might encounter.
  • Monitoring of application availability, performance and initial triage of product-related incidents.
  • Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.
  • Redirect any issues requiring further analysis to the product engineering team
  • Perform validations after scheduled changes within specified Maintenance Windows ensuring the

    • functionalities are up and running as desired.

  • Complete regular operational activities to maintain environments with minimal disruption and higher availability.
  • Proactively Monitor Application Components to improve customer experience.

    • Must-have Skills :

  • Beginner to intermediate level knowledge in MySQL
  • Application / Server log monitoring
  • Linux server administration (basics) Requirements
  • Flexibility to work in shifts.
  • Good understanding of REST API’s and Database
  • Ability to write SQL queries
  • Analyzing application logs
  • Triaging of issues
  • Proficiency in English & being able to communicate in it.
  • Excellent Time Management & Multi-tasking skills.
  • Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.
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    Application Support Engineer • Delhi, IN