Process Associate

Inviting applications for the role of a Process Associate - (Commercial Leasing & Lending)

We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection / Exceptions

Responsibilities

• .Premium application, reinstatement, renewal of payment received from policy holders
• .Backdate and cancellation of polices in case of payment made by policy holder get bounce
• .Respond to email / phone queries related to disputed cases
• .Research and analyze the disputes / deductions in ERP
• .Follow-up with various departments to get supporting documents / info for dispute / deductions / resolution
• .See opportunities and recommend solutions for process and automation improvements
• .Daily reporting of individual portfolios to track and monitor the past dues and pending items
• .Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• .Work as a teammate to process any adhoc request in a timely manner.
• .Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• .Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

Preferred Experience