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Process Consultant - Black Belt
EXLGurugram, Haryana, India4 days ago
Job descriptionBachelor’s degree in any discipline; MBA preferred 5+ years overall experience with at least 3 years’ experience with driving transformation programs using process re-engineering, automation, analytics, data science solutions Minimum 2+ years’ experience working in the US healthcare market with a focus on administrative clinical processes Experience working with transformation teams of business / process consultants, RPA developers, analytics and data science professionals Demonstrated track record with change management, value delivery in terms of top-line / bottom-line improvement, experience, quality, accuracy, business outcomes Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market Experience working in contact center operations.
Title : Process Consultant / Black Belt
Designation : Black Belt / Manager
Job responsibilities :
- Process Transformation : Conduct process deep dives, create process maps, identify improvement opportunities, develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
- Business Acumen and Strategic Alignment : Align process improvements with organizational objectives and customer needs. Closely work with cross-functional teams, motivating operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.
- Collaboration with Operations Leaders and Clients :
- Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps
- Conduct deep dives to identify bottlenecks and improvement opportunities
- Develop and propose solutions, create business cases, and secure stakeholder approval
- Deploy approved solutions within agreed timelines and budgets
- Communication and Collaboration : Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.
- Market Research & Thought Leadership : Conduct market research on healthcare industry developments and client needs. Support the creation of thought leadership content for internal and external publications to position EXL as a leading healthcare partner.
- Process Improvement Expertise : Proficient in using advanced Lean and Six Sigma tools to analyze data and identify improvement areas. Understand healthcare processes and regulatory requirements.
- Problem-Solving and Analytical Skills : Apply strong analytical skills to diagnose root causes using tools like Fishbone diagrams or the 5 Whys technique. Use critical thinking to evaluate situations and select effective solutions.
- Project Management : Lead medium to large-scale initiatives with advanced project management skills, ensuring scalability across the organization.
Required qualifications :
Preferred experience (good to have) :
Location : Pune, Kochi, Noida & Gurugram