Software Implementation Specialist

Company Description

Unipro Tech Solutions is a fast-growing ERP and POS technology company serving retailers, supermarkets, QSRs, and distributors across India and Southeast Asia. We deliver modular, cloud-based ERP systems that simplify various business processes such as billing, inventory, analytics, kiosk ordering, and warehouse management. Our flagship product, RetailPOS, helps businesses gain centralized control, reduce operational complexity, and grow faster with real-time insights. With our mission to digitally empower SMBs and enterprise chains, we serve over 10,000 clients across 60+ cities, handling more than 5 million transactions monthly.

Location : Chennai

Job Type : Full time

Work mode : On site

Timings : 9.30 am – 6.30 pm IST

Working days : Monday – Friday ( Alternate Sat working-1st / 3rd)

Job Role : Software implementation executive

Key Responsibilities :

Software Deployment : Install, configure, and test software solutions at client sites.

Client Training : Conduct training sessions for clients, ensuring they understand how to use the software effectively.

Customization : Work with clients to tailor the software to meet their specific needs and business processes.

Technical Support : Provide on-site technical support during the implementation phase and troubleshoot any issues that arise.

Project Management : Coordinate with internal teams to ensure project timelines are met and client expectations are exceeded.

Documentation : Maintain detailed documentation of implementations, including configuration settings, client feedback, and training materials.

Client Relationship Management : Build and maintain strong relationships with clients, acting as the primary point of contact during the implementation process.

Qualifications :

Education : Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience : FRESHER can also apply 0 to 1 year in POS software Industry

Technical Skills : Proficiency in software installation, configuration, and troubleshooting. Familiarity with databases, networks, systems integration and Multilanguage.

Communication : Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.

Problem-Solving : Strong analytical and problem-solving skills. Ability to think critically and make decisions under pressure.

Customer Service : Demonstrated commitment to providing outstanding customer service and support.

Preferred Qualifications :

Experience with specific software products or industries relevant to the company’s offerings.

Familiarity with remote support tools & SOL.

Soft Skills

Strong problem-solving and analytical skills.

Excellent communication and teamwork abilities.

Ability to work independently and manage tasks effectively.