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AI-Powered Customer Experience Specialist

AI-Powered Customer Experience Specialist

beBeeCustomerExperienceSurat, Gujarat, India
2 days ago
Job description

Customer Experience Engineer

We are seeking an experienced Customer Experience Engineer to join our team.

  • The ideal candidate will have a strong background in developing and implementing AI-driven solutions to enhance customer experiences.
  • Our cutting-edge platform enables businesses to boost booking rates and deliver 24 / 7 support, resulting in increased customer satisfaction and loyalty.
  • This role involves crafting integrations and new features in JavaScript / TypeScript (40%), deploying, monitoring, and fine-tuning conversational agents for top HVAC, plumbing, and electrical companies (60%), troubleshooting production issues, owning root-cause analysis, and shipping fixes promptly.
  • The successful candidate will collaborate with stakeholders and the product team to roll out enhancements that drive conversion KPIs.

Key Qualifications

  • A proven track record of debugging and technical support in SaaS environments.
  • Proficiency in JavaScript & TypeScript (Node.js or browser).
  • Strong analytical thinking and attention to detail.
  • Excellent written communication skills for B2B clients.
  • B.S. in Computer Science, IT, or a related field (or equivalent experience).
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    Customer Experience Specialist • Surat, Gujarat, India

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