Senior Education Program Manager

Senior Education Program Manager

As a seasoned Senior Education Program Manager, you will be responsible for overseeing large-scale online education programs globally. Your focus will be on end-to-end delivery, planning, admissions, instructor and content operations, live delivery, learner support, platform administration, localization, data / reporting, and vendor / partner management.

Key Responsibilities :

• Program Planning & Calendarization : Develop annual and cohort calendars, coordinate across time zones to ensure seamless program execution.
• Admissions & Enrollment : Lead application review, selection, orientation, and the enrollment funnel to drive program growth.
• Instructor & Content Operations : Recruit, schedule, and manage instructors / guests, ensuring accessibility and quality content.
• Live Delivery & Learner Experience : Host or stage-manage live sessions, maintain community spaces, and SLAs for learner support to enhance the overall learning experience.
• Platforms & Tooling : Administer LMS, video, and collaboration tools, maintain SOPs to ensure efficient program operations.
• Assessment & Credentials : Uphold academic integrity, track assignments and rubrics to ensure accurate assessment and certification.
• Localization & Accessibility : Coordinate translation / subtitling, adapt schedules and holidays to cater to diverse learner needs.
• Data, Analytics & Reporting : Maintain dashboards, analyze engagement and outcomes to inform program improvement.
• Budget & Vendor Management : Track spend vs. budget, manage honoraria, micro-grants, and contracts to ensure fiscal responsibility.
• Compliance & Safeguarding : Respect privacy and data protection, uphold codes of conduct to ensure a safe and secure learning environment.
• Continuous Improvement : Gather feedback, run retros, prioritize improvements to curriculum, workflows, and tooling to drive program excellence.

Must-Have Qualifications :