Network Routing switching L3

Role - Network Routing switching L3

Years of Experience - 10 to 15 years

Location - New Delhi

• Excellent Communication skill.
• Independently drive P2 / P1 Technical calls from networks end.
• Excellent knowledge in Routing, Switching and Wireless environment.
• Excellent knowledge of switches / routers / firewalls / Wireless Controllers and other hardware / modules.
• Should have good knowledge of Cisco firewalls and / or Checkpoint & Palo Alto Firewalls.
• Candidate should be CCNP, CCIE and / or have equivalent certification for other vendors like Checkpoint, Juniper / Palo Alto etc..
• Liaise directly with the customer to understand requirements and provide solution with help of team.
• Liaise with solution and infrastructure architects to agree on the LAN / WAN / Wifi network solution.
• Create good relationship with offshore team and in turn enable good relation between onsite and offshore network resources.
• ITIL certification
• Independently drive Technical calls for P2 or P1 from networks end and ensure issue resolved sooner with visible efforts invested.
• Create / Arrange design (LAN / WAN) for new requirement from customer for new small / big projects.
• Regular direct connect with customer to understand their pain and fix them.
• Enable service improvements and Automation in Networks domain with help of available tools and team.
• Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
• Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
• Work closely with other stream leads for assistance and support from networks end or vice-versa.
• Regular connect with Networks resources to address their queries / concerns, work as a transparent lead and maintain positive energy to team.
• Keep self up to date with ongoing technology changes within customer environment.
• Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
• Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
• Ensuring all Networks SLA and KPIs are met on daily / monthly basis.
• Prepare and share daily / weekly / monthly reports to Customer, SDMs or process teams where required.
• Perform regular Reviews / Audits of Networks Drawings / Process Documents and enable improvements where required.
• Monitoring and managing day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.