Salesforce Administrator / CTI

Company : Numeric Technologies

Company Website : https : / / numerictech.com

Type : Permanent with Numeric Technologies

Numeric, incorporated in 1996 is a worldwide Business & Information Technology, Consultingand Services company. Headquartered in Chicago, IL with additional offices in Miami, Silicon Valley, Luxembourg, UK as well as delivery centers in India (Bengaluru,Hyderabad,Chennai) to serve our customers on offshore needs.We at Numeric Technologies pride ourselves for providing our customers with the best services and solutions. We believe that the right people in the right time and the right position are the key to our company’s improvement; we continue to endeavor and develop our company through our corporate culture and values.

Position : Salesforce Admin / Support Engineer(CTI)

Experience : 8+ Years

Location : BLR / Remote

Shift : General

Notice Period : 0 to 15 days

Job Summary : Responsibilities :

Salesforce Support : Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.

Service Cloud Support :

Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.

CRM Analytics Support : Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.

Qualifications :

Bachelor's / master’s degree in computer science or related discipline.

7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred.

Must demonstrate exceptional verbal and written communication skills and communicate effectively with customers and at all levels of the organization.

Knowledge of building / troubleshooting Salesforce reports and dashboards.

Ability to always place the customers first and effectively prioritize and escalate customer issues as required.

Basic understanding of AWS (Amazon Web Services) functionality.

Salesforce Admin certification is a plus