Expectations from the job :
This resource will liaise with customer Finance and business teams for payment approvals, so should be able to understand the flow of invoice in a customer setup and able to map TATs / process / owners at customer side and engage with these stakeholders.
- In addition, the resource should have some experience (3-5 years) & maturity to understand the business, components of invoice at side.
- Meticulous and careful with the multiple manual steps we have; resource should not come with a mindset of having worked in a state-of-the-art ops setup. We have a very manual Operations setup and so do some of our customers.
- Ready to own responsibility and accountability of the end-game (Zero credit defaults at customer side is the end goal) while multiple challenges and customer side stakeholder and process changes will come from time to time.
Requirements :
Good communication (written and verbal both)Knowledge of MS Excel, Managing Data in Cloud ExcelAbility to learn new systems and processesStrong exp. In resource coordinatingStrong problem-solving skills with strong communication skillsConfident with knowledge of operations know how