Role & responsibilities :
Pre-Sales Support :
- Handle technical queries : Address and resolve any technical questions or objections from potential customers.
- Engage in technical workshops : Organize and lead workshops or technical sessions to dive deeper into solution benefits and capabilities.
- Develop technical collateral : Create and maintain technical resources, such as white papers, case studies, and FAQ documents, to assist in the sales process.
Customer Needs Analysis :
Understand client requirements : Engage with prospective customers to identify their technical and business challenges.Conduct technical assessments : Help clients understand how your product or service can solve their specific pain points.Map out solutions : Work with customers to determine the right solution, aligning with their infrastructure, goals, and future roadmap.Solution Design and Customization :
Tailor solutions : Design or customize solutions to meet the unique needs of the customer based on the company offerings.Proposal creation : Develop technical documentation, including solutions design, configurations, and detailed technical specifications.Presentations and Demos :
Technical presentations : Lead presentations to stakeholders, including technical and non-technical audiences, explaining how the proposed solution works and its benefits.Collaboration with Sales Teams :
Work closely with sales reps : Collaborate with the sales team to define strategies, set expectations, and ensure the sales pitch is technically sound.Provide expertise on RFPs / RFQs : Help respond to Request for Proposals (RFPs), Request for Quotes (RFQs), and other tender documents by providing technical insights and ensuring feasibility.Customer Relationship Management :
Customer engagement : Build relationships with key technical stakeholders and ensure ongoing communication during the sales cycle.Provide technical support : Offer guidance and expert support during customer evaluation and decision-making processes.Post-sale transition : Work closely with the implementation or customer success teams to ensure smooth handovers and successful deployment.Market and Product Expertise :
Keep up-to-date with the latest features, updates, and capabilities of the companys products.Competitive analysis : Understand and communicate how your solution compares to competitors, highlighting unique differentiators.Sales Enablement :
Contribute to sales strategies : Provide input on sales strategies based on technical feedback and understanding of customer needs.Assist in closing deals : Participate in closing deals by offering technical assurance and confidence to the client.Good to have cloud (AWS, Azure) exposure.(ref : iimjobs.com)