Customer Experience Supervisor

Company Description

Sri Krishna Nagai Maligai is a leading jewellery brand located in the heart of Madurai’s gold bazaar, offering a wide collection of contemporary gold jewellery, exquisite diamond collections, and sterling silverware. With over three decades of craftsmanship, the business is rooted in tradition while embracing modern trends in jewellery design. We adhere to strict quality standards, including 916 BIS HALLMARK for gold and authenticated certifications for diamond jewellery. Our commitment to customer-centric services like video calling, smart parking, and transparent billing ensures a personalized and seamless shopping experience. With three established branches in Madurai and expansion plans underway, we strive to bring the finest jewellery to our valued customers.

What you’ll do :

💎 Support the Branch Manager in achieving sales and revenue goals

👥 Lead, train, and motivate staff to maintain excellent customer service standards

🏆 Ensure smooth day-to-day branch operations and team performance

💰 Manage billing, POS systems, stock levels, and cash handling activities

🎯 Execute branch-level marketing campaigns and festive promotions

📦 Oversee inventory management and coordinate with Head Office for replenishment

📊 Prepare daily and weekly sales performance reports

🤝 Resolve customer issues promptly and maintain brand loyalty

✅ Ensure compliance with all company policies and operational procedures

What we’re looking for :

• ️ Bachelor’s degree (Business or Retail Management preferred)
• ️ Minimum 5 years of experience in jewellery retail or a related industry
• ️ Strong leadership, team management, and operational skills
• ️ Proficiency in ERP / POS systems
• ️ Excellent communication, problem-solving, and customer service abilities
• ️ A hands-on leader with an eye for detail and process efficiency

📍 Location : Madurai

💼 Experience : 5+ years