Vice President Global - Operations Leader (O2C, R2R & P2P)

Position – VP - Global Operating Leader

Experience : 23+ years

Location : Jaipur

Overview :

The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities :

• Lead global service delivery, ensuring SLA compliance and client satisfaction.
• Establish governance frameworks, manage escalations, and lead steering committees.
• Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.
• Drive financial performance (cost-to-serve, EBITDA, profitability).
• Embed AI, analytics, and digital transformation into operations.
• Manage contract renewals, billing, scope changes, and productivity governance.
• Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies :

Qualifications :