Service Head - Automobile Industry

We are looking for a dynamic and experienced Service Head to lead our service operations within the passenger car segment.

The ideal candidate will have a strong background in a leadership role, a proven track record of enhancing customer care, and a focus on driving revenue and profit growth.

You will be responsible for maintaining top-tier service standards and implementing strategic initiatives to boost customer loyalty and retention.

Key Responsibilities :

• Service Standards & Customer Care : Maintain and elevate service standards for both customer care and vehicle care.
• Your core responsibility is to ensure every customer interaction meets the highest level of quality.
• Revenue & Volume Growth : Drive revenue growth and improve profit margins by implementing effective service marketing and customer relationship strategies.
• You will focus on enhancing service volume and reducing service costs per customer.
• Service Marketing & Retention : Develop and execute comprehensive service marketing and customer retention programs to build lasting customer relationships and grow the business.
• Leadership & Team Management : Lead by example, inspiring your team to achieve performance targets and deliver exceptional service.

Skills :

Experience & Education :

Experience : A minimum of 8-12 years of experience in the service sector, with significant time in a leadership role within the passenger car industry.

Education : A Bachelor of Technology (B.Tech) degree is preferred. An MBA is mandator

(ref : iimjobs.com)