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Client Engagement Associate / Consultant

Client Engagement Associate / Consultant

Acquarius Capstorm LimitedSecunderabad, Telangana, India
2 days ago
Job description

Are you someone who thrives on building meaningful client relationships and loves

technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining

how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer

Experience (CX) platform — one that helps brands truly connect with their customers

and employees. Our platform brings together AI-driven insights, automation, and

analytics to empower organisations to deliver exceptional experiences at every

touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate / Consultant in

India to help us scale our success — someone who’s equal parts consultant, problem-

solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate / Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most

value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer

experience, making it ideal for someone who enjoys solving business problems,

building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

  • Build strong, consultative relationships with clients to understand their business

goals and challenges.

  • Lead onboarding and training sessions to ensure smooth implementation and

    • early success.

  • Monitor customer usage and proactively engage clients to improve adoption and

    • ROI.

  • Develop tailored engagement plans that align with each customer’s objectives.
  • Manage renewals and identify opportunities for upselling and account growth.
  • Collaborate with Marketing, Product, and Implementation teams to share

    • customer insights and drive better outcomes.

  • Act as the voice of the customer, providing strategic recommendations to

    • enhance satisfaction and retention.

    What You’ll Bring

  • 2–4 years of experience in Customer Success, Account Management, Client

    • Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.

  • A consultative mindset — you ask the right questions, uncover needs, and craft

    • practical solutions.

  • Excellent communication and relationship-building skills.
  • A proactive, outcome-oriented approach — you take ownership and drive

    • results.

  • Comfort working in a fast-paced, collaborative setup with global stakeholders.
  • A genuine interest in technology and helping businesses succeed through better

    • customer experiences.

    Why Join Us

  • Be part of a global team redefining Customer Experience for some of the biggest

    • brands.

  • Get hands-on with cutting-edge CX tech and see the real impact of your work.
  • Enjoy a flexible, people-first culture that values creativity, learning, and

    • ownership.

  • Fun team events, engaging virtual activities, and plenty of opportunities to grow

    • your skills.

  • The chance to work alongside passionate professionals who love what they do —

    • and have fun doing it!

    Location : India

    Employment Type : Full-time

    Ready to make customers fall in love with better experiences?

    Join us at Resonate, where curiosity meets impact.

    Please include a CV and a Cover Letter outlining how your experience aligns with this

    role. Applicants must be eligible to work in India in a full-time capacity.

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    Client Engagement Associate • Secunderabad, Telangana, India

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