OPENSHIFT - L2

Key Responsibilities :

• OpenShift Cluster Management : Administer and manage multiple OpenShift clusters across different environments (on-premise and cloud), ensuring high availability, stability, and scalability.
• Troubleshooting & Incident Resolution : Provide L2 support for OpenShift-related incidents, resolve issues escalated from L1 support, and investigate root causes of cluster or container failures.
• Cluster Provisioning : Deploy and configure new OpenShift environments , ensuring they are aligned with organizational standards and optimized for performance and security.
• Container Management : Assist developers in deploying applications using Docker containers on OpenShift , ensuring proper environment configuration and resource allocation.
• Performance Tuning & Optimization : Monitor cluster performance, optimize resources, and ensure efficient utilization of computing, storage, and networking resources.
• Security & Compliance : Enforce security best practices, including configuring role-based access control (RBAC) , security policies , and ensuring compliance with organizational and industry security standards.
• Log Management : Manage and analyze logs and metrics using OpenShift tools (e.g., OC logs , Prometheus , Grafana ) to identify performance bottlenecks and troubleshoot issues.
• Patch Management : Regularly update and patch OpenShift clusters , ensuring they are up to date with the latest features, patches, and security updates.
• Backup & Disaster Recovery : Ensure robust backup and disaster recovery strategies for OpenShift deployments to minimize downtime and data loss.
• Automation & Scripting : Automate routine tasks using Ansible , Bash , or Python scripts to improve efficiency and reduce manual intervention.
• CI / CD Pipeline Support : Support and integrate CI / CD pipelines for continuous delivery and deployment, working closely with developers to ensure smooth code deployment using tools like Jenkins or GitLab .
• Documentation & Reporting : Maintain comprehensive documentation on cluster configurations, processes, troubleshooting procedures, and best practices. Provide regular reports on system performance, incidents, and upgrades.
• Collaboration with L3 Team : Work with the L3 support team on complex issues, providing feedback, contributing to root cause analysis, and suggesting improvements to the infrastructure.
• Training & Knowledge Sharing : Provide training to L1 and junior engineers on OpenShift administration, container orchestration, and best practices.

Required Qualifications & Skills :

Skills Required

Azure, Aws, Jenkins