Operations Executive - Pumps (Vadodara)

Job Description

We are an established import company based in Vadodara, specializing in industrial pumps for industrial clients. Our core values revolve around quick delivery, consistent quality, and trustworthy service. As a key member of our team, you’ll work directly with the business owner and manage end-to-end operations, including basic pump servicing, ensuring seamless workflows and exceptional customer satisfaction.

Role Summary

This role is central to maintaining operational efficiency and customer trust. You will oversee inventory management, order processing, dispatch logistics, and basic pump servicing—ensuring the right materials are delivered on time, with accurate documentation and proper handling. Your work will directly impact delivery reliability, service quality, and customer retention.

Key Responsibilities

• Receive incoming shipments, verify quality and quantity, and update stock records promptly
• Monitor and maintain minimum stock levels; support inventory planning and replenishment
• Prepare Sales Orders, Invoices, and E-way Bills with accuracy and timeliness
• Design and produce basic labels, stickers, and envelopes for dispatch packaging
• Pack materials securely, record weight and dimensions, and coordinate with couriers / transport providers
• Share dispatch updates with customers via email or WhatsApp.
• Perform basic servicing of AODD pumps, including dismantling, inspection, part replacement (as guided), re-assembly, and testing
• Log all service activities in a service register with complete documentation
• Handle after-sales inquiries professionally and coordinate timely resolutions
• Maintain organized digital and physical records, including files, photos, and documents
• Adhere strictly to 5S practices, safety protocols, and confidentiality standards

Requirements

Location Requirement :

Benefits

Salary : As per industry standards and candidate profile

Performance-based incentives linked to accuracy, timely dispatch & customer feedback

Standard working hours (e.g., 9 : 00 am – 6 : 00 pm, Sunday off)

Local travel reimbursement for official visits (courier, customer, bank etc.)

Small, supportive team – direct learning from the business owner

Clear scope to grow into Senior Operations / Service / Purchase Co-ordination based on performance

Requirements

Basic English reading and writing (for emails, WhatsApp, invoices, dispatch details) Basic computer skills : MS Excel (data entry, basic formulas, filter, sort) and MS Word Comfortable with hands-on mechanical work – opening, checking and assembling pumps / parts using tools (spanners, screwdrivers, etc.) Basic understanding or strong willingness to learn : GST invoice & E-way bill preparation Stock / inventory / SKU concepts Difference between actual weight & volumetric weight, basic courier charge logic Valid 4-wheeler driving license