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Residence Manager
Union Livingmumbai, maharashtra, in30+ days ago
Job descriptionBachelor’s degree, preferably in Hospitality Management or related field 1–3 years of experience in co-living / co-working spaces, hospitality, or guest relations / front desk roles Strong interpersonal and communication skills Comfortable with travel across company properties in Mumbai or Pune Ability to multitask and handle fast-paced operational environments Working knowledge of basic CRM tools and Microsoft Office Event planning or community-building experience Previous experience handling rent collection or customer payments Fluency in English, Hindi, and Marathi A chance to shape the future of urban student living Dynamic work culture with autonomy and ownership Regular engagement with a young, energetic community Opportunities to grow with a fast-scaling hospitality startup
Role Overview :
We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.
Budget : 25-40k - Based on experience.
Location : Mumbai / Pune
Key Responsibilities :
- Guest Relations & Onboarding : Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.
- Resident Experience & Complaint Management : Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.
- Operations Oversight : Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.
- RentCollection & Reporting : Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.
- Event & Community Engagement : Plan and execute events, meetups, and interactive activities to build resident engagement.
- Property Tours & Sales Support : Conduct property visits for prospective students and parents, highlighting features and addressing queries.
- Cross -Team Collaboration : Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.
Requirements :
Nice to have :
What we offer :
To Apply :
Send your CV to hr@unionliving.in with the subject line : Residence Manager - Union Living.
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Manager • mumbai, maharashtra, in