TechOps-DE-AMS-Mulessoft Engineer-Senior

The opportunity

We are looking for an experienced MuleSoft Support Engineer to join our team. The ideal candidate will have 6 to 8 years of hands-on experience in supporting and maintaining MuleSoft applications and integrations. You will play a critical role in ensuring the reliability and performance of our integration solutions, providing technical support, and collaborating with development teams to enhance our API management capabilities.

Your key responsibilities

• Provide expert technical support for MuleSoft applications, APIs, and integrations, ensuring optimal performance and availability.
• Troubleshoot and resolve complex issues related to MuleSoft integrations, including analyzing logs and debugging applications.
• Collaborate with development teams to implement best practices for API design, development, and deployment.
• Monitor MuleSoft environments to ensure high availability, performance, and security.
• Assist in the deployment and configuration of MuleSoft applications across various environments (development, testing, production).
• Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence.
• Work closely with business stakeholders to understand requirements and provide effective integration solutions.
• Create and maintain comprehensive documentation for support processes, troubleshooting guides, and system configurations.
• Stay updated with the latest MuleSoft features, tools, and industry best practices to enhance support capabilities.
• Participate in on-call support rotation and provide after-hours support as needed.

Skills and attributes for success

To qualify for the role, you must have

Ideally, you’ll also have

What we look for

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.