Team Manager - Bank ReconciliationCapita • Pimpri, Pune (division), India

Team Manager - Bank Reconciliation

Capita • Pimpri, Pune (division), India

2 hours ago

Job description

Role : Team Manager (Banking)

Level : Band 5

Function : Financial Operations

Sub-function : Retail - Operations

Reporting to : Operations Manager

Professional Know-how

Academic :

Graduation (in Commerce)

Experience :

Minimum 3-4 years’ experience in Bank Reconciliations and Team Management , BPO experience is preferred.

Any commerce graduate

Strong analytical and problem-solving abilities

Proficiency in Excel

Excellent communication and stakeholder management

Ability to work under pressure and meet tight deadlines

Primary Responsibilities

Team Leadership & Oversight

Direct and supervise a team of reconciliation professionals.

Allocate tasks, monitor performance, and ensure SLAs are met.

Conduct regular team huddles and performance reviews.

Encourage automation and standardization across reconciliation processes.

Escalation and follow up of people issue to respective authorities to ensure quick resolution

Ensure timely payroll inputs are provided to avoid dissatisfaction

Identify & improve the bottom 20% performers / Implement PIP (co-ordinate with Operations)

Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition

Training and delegation to up skill / cross skill and motivate staff

Staff leave management

Weekly / Monthly feedback for quality and productivity

Reconciliation Operations

Oversee daily, weekly, and monthly bank reconciliations.

Ensure accurate matching of bank statements with GL balances.

Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure.

Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance

Ability to compare and verify balances and transactions from multiple sources

Implement process updates received from onshore teams.

Maintain documentation and ensure compliance with internal controls and audit requirements.

Support internal and external audits with reconciliation documentation.

Work collaboratively with internal teams and external parties if required to resolve variances and answer queries

Meticulous attention to detail ensuring accuracy

Stakeholder Engagement

Liaise with onshore teams for process updates and training.

Act as the first escalation point for offshore and business unit queries.

Provide insights and feedback to improve reconciliation accuracy and efficiency.

Establish internal checks and controls in-order to prevent fraud.

Key Result Areas

Timely Reconciliation

Quality Adherence

Data Integrity

Adherence to Turn around times

Compliance and Audit readiness

Collaboration

Reporting and Analysis

Process improvements

Liaising with internal and external stakeholder.

Team productivity and quality scores

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Team Manager • Pimpri, Pune (division), India

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