Field Support Professional

Key Responsibilities :

• Field Support : Visit clients or customers on-site to provide support, assistance, and guidance related to our products, services, or solutions
• Respond to inquiries, troubleshoot issues, and provide technical assistance as needed
• Client / Customer Engagement : Build and maintain strong client / customer relationships through effective communication and a customer-centric approach
• Understand client / customer needs, preferences, and concerns to address them effectively
• Issue Resolution : Investigate and resolve customer issues, concerns, or complaints in a timely and efficient manner
• Escalate complex issues to appropriate teams or departments as necessary
• Product / Service Knowledge : Develop and maintain a deep understanding of our products, services, and solutions to provide informed guidance and support
• Keep up to date with product updates and changes
• Training and Education : Provide training and education to clients / customers on product features, usage, and best practices
• Ensure that clients / customers are using products / services effectively
• Reporting : Document client / customer interactions, issues, resolutions, and feedback
• Prepare and submit regular reports to management, highlighting areas for improvement
• Technical Support : Provide technical support when necessary, including troubleshooting technical problems and coordinating with technical teams for resolution
• Client / Customer Satisfaction : Monitor client / customer satisfaction and gather feedback to improve the quality of service and support

Skills Required

Client Management, Customer Service, Reporting, Product Management, Technical Support