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Customer Success Executive [Urgent Search]

Customer Success Executive [Urgent Search]

StarApps StudioPune, Maharashtra, India
16 hours ago
Job description

Customer Success Executive

Location : Pune (WFH)

Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a Customer Success Executive, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.

Key Responsibilities

  • Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
  • Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.
  • Master Products : Develop expertise in our products to offer confident and effective guidance.
  • Drive Value : Identify opportunities to enhance customer experiences and boost sales.
  • Solve Problems : Proactively resolve issues, building trust and satisfaction.
  • Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

  • Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills.
  • Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
  • Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions.
  • Quick Learner : A strong desire to learn about our products and the e-commerce landscape.

    • Why Join Us

  • Competitive Pay : Reflective of your contributions and impact.
  • Supportive Leadership : Work with innovative leaders who encourage growth.
  • Career Development : Opportunities for learning and professional advancement.
  • Recognition : A culture that celebrates hard work and creativity.
  • Inspiring Environment : Be part of a team driving innovation in e-commerce.

    • Ready to Join Us?

    Reply to this email with the following details :

  • Current Location
  • Notice Period
  • Current / Last Drawn CTC
  • Expected CTC
  • Ok with Night Shift or Early Morning Day Shift?

    • What to Expect in the Hiring Process

    1. Written Assignment : Showcase your skills and approach to customer success.

    2. Call with Founders : Gain insights into our vision and discuss how you can contribute.

    We’re excited to connect and explore the opportunity with you!

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    Urgent Search Executive • Pune, Maharashtra, India