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Client Success Manager/Ecommerce growth manager
Client Success Manager/Ecommerce growth managerConfidential • Delhi, India
Client Success Manager / Ecommerce growth manager

Client Success Manager / Ecommerce growth manager

Confidential • Delhi, India
6 days ago
Job description

We are looking for a highly motivated and experienced Client Success Manager to join our dynamic team. The ideal candidate will have experience managing e-commerce campaigns on platforms like Amazon and Walmart, with a strong understanding of listing optimization, digital marketing strategies, and client management. As the main point of contact for USA-based clients, the Client Success Manager will ensure seamless communication, timely execution of campaigns, and the optimization of client outcomes.

Key Responsibilities

  • Client Relationship Management :
  • Serve as the primary point of contact for USA-based clients.
  • Build and maintain strong, long-lasting relationships with clients.
  • Ensure clients are fully satisfied with the services and results delivered.

Campaign Management & Optimization

  • Oversee and manage e-commerce campaigns on Amazon, Walmart, and other relevant platforms.
  • Optimize product listings, ads, keywords, and campaigns to drive sales and performance.
  • Analyze campaign data and provide insights for improvement.
  • Communication & Reporting

  • Provide regular updates to clients on campaign progress, performance, and optimizations.
  • Translate complex data insights into easy-to-understand reports for clients.
  • Address client queries, resolve concerns, and ensure a smooth experience.
  • Collaboration With Internal Teams

  • Work closely with internal teams to ensure alignment on campaign objectives and deliverables.
  • Act as a bridge between clients and the internal operations / marketing team to execute plans efficiently.
  • Targeted Outreach

  • Identify and engage with agencies servicing USA clients in need of e-commerce management and optimization services.
  • Look for potential opportunities within Amazon's internal teams or related roles to recruit skilled professionals.
  • Skills & Qualifications

  • 10-12 years of experience in client success, digital marketing, or e-commerce, ideally with a focus on Amazon, and Walmart.
  • Proven experience in managing e-commerce campaigns, particularly in listing optimization and advertising.
  • Strong understanding of e-commerce metrics, KPIs, and ROI.
  • Ability to effectively communicate and build relationships with USA-based clients.
  • Fluency in English is a must; both written and verbal communication must be strong.
  • Highly organized and able to manage multiple projects simultaneously.
  • Proactive, with a solution-oriented mindset and a client-first attitude.
  • Experience working in an agency setting or with large e-commerce platforms (Amazon, Walmart, etc.) is highly preferred.
  • Skills : management,teams,communication,client success,digital markeitng,walmart,optimization,campaigns,amazon,e-commerce

    Skills Required

    walmart , Digital Marketing, Campaign Management, Advertising, ROI, Amazon, e-commerce

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