Associate Director -IT Process

Acuity Knowledge PartnersAcuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide.The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.Acuity was established as a separate business from Moody’s Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.For more information, visit PurposeThis is a challenging position within Acuity Information Technology, reporting to IT Director.Manage automation of IT operations, including infrastructure, applications, and support services, ensuring systems are reliable, scalable, and meet organizational needs.The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed.Key ResponsibilitiesCustomer Focus in delivering solutions. Ability to manage Stakeholder expectations.Proven ability to multi-task and ‘manage up’ in a complex environment. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept.Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project.Strong written, verbal, and presentation communication skills. Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results.Strong & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context.QualificationsBachelor Degree or Equivalent area of study, preferably in technology / business or equivalent.ITIL and PMP certifications are preferredExperienceMinimum 15 years’ experience in IT industry, with at least 8+ years of relevant IT Infrastructure management including leadership roles supporting enterprise-level environments.Key CompetenciesProven team management and project management abilities.Deep knowledge of IT infrastructure, systems architecture, security protocols, and application lifecycle.Strong strategic planning and analytic skills.Demonstrated ability to manage change, resolve complex problems, and deliver under pressure.Manage relationships with vendors and external partners; evaluate and recommend new technology investments.Must be familiar with ITIL and ITSM support processes and terminology