RPMG : Portfolio Manager - Emerging Market - Field - End to End

About Retail Portfolio Management Group

The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution.

RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank's overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance.

About the Role

Portfolio manager is to manage day-to-day collections activities across assigned customer accounts (secured or unsecured), ensuring timely follow-ups, resolution of overdue amounts, and adherence to recovery guidelines. The role focuses on customer interaction, payment follow-ups, agency coordination, and supporting the achievement of collection targets.

The role also requires strict adherence to processes within the ambit of the bank's policy framework, regulatory principles, and prevailing banking norms to ensure compliant and ethical collections practices.

Key Responsibilities

Account Follow-Up & Recovery :

• .Contact delinquent customers through calls, field visits, or digital channels to recover outstanding dues.
• .Ensure timely follow-up on overdue cases and maintain accurate records of customer commitments and payments.
• .Negotiate repayment terms, settlements, and payment plans within defined policies.

Customer Handling :

Vendor Management :

Coordination & Support :

Compliance & Policy Adherence :

Qualifications

Optimal qualification for success on the job is :

Qualifications :

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

Skills Required

Crm, Ms Excel