Talent.com
Salesforce Architect - Service Cloud / Contact Center

Salesforce Architect - Service Cloud / Contact Center

ConfidentialVadodara
30+ days ago
Job description

Role Expectations

Salesforce Service Cloud and Contact Center :

  • Designs and implements best-in-class Salesforce-based call center solutions.
  • Optimizes customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities, including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein / Gen AI, Unified Knowledge .
  • Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.

Leadership :

  • Leads and mentors a team of Salesforce practitioners.
  • Ensures adherence to best practices in Salesforce development and implementation.

    • Solution Design :

  • Participates in and leads pre-sales meetings and sales opportunities.
  • Establishes scalable solutions aligned with client needs, estimates level of effort, and prepares compelling proposals.
  • Presents proposals and solutions to clients with confidence and clarity.
  • Leads, participates in, and facilitates customer requirements definition and robust solution design workshops.
  • Prepares detailed solution blueprints and architectural documentation.
  • Gathers and maps complex business requirements to functional / technical specifications, identifying features, gaps, and proposing optimal solutions (out-of-the-box, custom, and innovative).

    • Project Delivery :

  • Oversees and leads the design, build, and run phases of Salesforce Solutions.
  • Assesses and makes strategic recommendations on business processes, design, building, testing, and running project solutions.
  • Understands the technical depth of the project and validates the allocation of correct resources for the project.
  • Oversees demo development and works closely with users on user acceptance testing (UAT).
  • Works closely with clients to assess their existing architecture and architects' solutions that precisely meet their requirements.
  • Manages and completes configurations and customizations, security model design, and user setup as needed.
  • Documents and implements configurations, customizations, and data mapping requirements for the engagements.
  • Manages and executes the process of gathering, documenting, and maintaining business / process workflows following standard processes and procedures (business process reviews).
  • Works with project teams and clients to fully communicate requirements, solutions, project progression, and provides expert functional and technical guidance.
  • Works on integrating Salesforce with other systems, performing data mapping, and utilizing APIs and middleware effectively.
  • Leverages Salesforce Einstein / Gen AI-driven insights and automation to enhance solutions.

    • Industry Knowledge :

  • Applies industry-specific knowledge to develop tailored Salesforce solutions.
  • Stays informed about industry trends and strategically leverages Salesforce Industry Cloud solutions.
  • Customizes Salesforce to meet regulatory and compliance requirements specific to various industries.

    • Continuous Improvement and Innovation :

  • Stays updated with the latest Salesforce features and releases.
  • Recommends and implements continuous improvements for existing and new Salesforce environments.
  • Creates innovative solutions that push the boundaries of Salesforce capabilities.
  • Provides comprehensive training and support to end-users, clients, and project teams.

    • Documentation :

  • Creates and maintains comprehensive documentation for all solution designs and implementations.
  • Ensures thorough knowledge transfer and documentation for future reference and scalability.

    • Qualifications

  • A proven Salesforce professional with multiple full lifecycle Salesforce implementations.
  • Expertise in Service Cloud contact center experience is a must-have .
  • Strong knowledge of Salesforce and its integration capabilities with other systems.
  • Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
  • Experience with Salesforce Einstein and AI-driven solutions is a significant plus.

    • Required Qualifications

    Education :

  • Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

    • Salesforce Certifications :

  • Administrator (Mandatory)
  • Service Cloud (Mandatory)
  • Experience Cloud, a plus.
  • Data Cloud, a plus.
  • Contact Center, Architect Level, and other relevant Salesforce Certifications, a plus.

    • Soft Skills :

  • Proven leadership skills, with the ability to mentor and guide clients and team members.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills.
  • A strong team player with the ability to work collaboratively in a team environment.
  • Meticulous attention to detail and a steadfast commitment to delivering high-quality solutions.
  • Experience in Agile or Scrum methodologies.

    • Skills Required

    Salesforce Administration, Leadership, Solution Designing, Continuous Improvement, Documentation, Service Cloud

    Create a job alert for this search

    Salesforce Architect • Vadodara

    Related jobs
    • Promoted
    Cloud Architect

    Cloud Architect

    iVedha Inc.Vadodara, IN
    Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Salesforce Developer

    Senior Salesforce Developer

    Digitrix Software LLPVadodara, IN
    Looking for a full time Senior Salesforce Developer to join the Sales Service and Corporate Engineering team.As a Senior Salesforce Engineer, you will be designing and developing the customized sol...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Salesforce Developer

    Senior Salesforce Developer

    APPIT Software IncVadodara, IN
    We are looking for Senior Salesforce Developer with 8+years experience candidates, perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce.They ...Show moreLast updated: 13 hours ago
    • Promoted
    Salesforce System Engineer

    Salesforce System Engineer

    DeltekVadodara, IN
    Shift Timings : 6 pm to 3 am IST.We’re looking for a Salesforce System Engineer I–II who thrives in a fast-paced, collaborative environment and can work independently with minimal supervision.This ...Show moreLast updated: 3 days ago
    • Promoted
    Salesforce Data Cloud Consultant-Contract

    Salesforce Data Cloud Consultant-Contract

    Gravity Infosolutions, Inc.Vadodara, IN
    Salesforce Data Cloud Consultant.Remote(Two days in a week at any of our offices at Pune / Blr / Mumbai).Lead customer data unification and identity resolution projects. Define comprehensive data strate...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    AVP - Salesforce Technical Architect

    AVP - Salesforce Technical Architect

    Impetus Career Consultantsnadiad, gujarat, in
    Role : Assistant Vice President – Salesforce Technical Architect.Senior Salesforce Solution / Technical Architect with proven experience in designing scalable enterprise solutions across Sales, Servic...Show moreLast updated: 7 hours ago
    • Promoted
    Cloud Architecture Consultant

    Cloud Architecture Consultant

    CareerUS SolutionsNadiad, IN
    The Cloud Architecture Consultant is responsible for designing, implementing, and optimizing.Work with multiple cloud providers such as. AWS, Microsoft Azure, and Google Cloud Platform (GCP).Collabo...Show moreLast updated: 2 days ago
    • Promoted
    Salesforce Architect

    Salesforce Architect

    Indsafrinadiad, gujarat, in
    We’re open to part-time engagements.Chennai-based candidates will be prioritized for remote part-time opportunities.Sales Cloud, Service Cloud, Financial Services Cloud (FSC), Experience Cloud, and...Show moreLast updated: 3 days ago
    • Promoted
    Salesforce Education Cloud Architect-Contract

    Salesforce Education Cloud Architect-Contract

    Gravity Infosolutions, Inc.Anand, IN
    Role : Salesforce Education Cloud Architect.CRM solutions for higher education institutions.The role involves defining architecture, ensuring scalability, and aligning solutions with business goals....Show moreLast updated: 14 days ago
    • Promoted
    Solution Architect – Experience Cloud

    Solution Architect – Experience Cloud

    LTIMindtreevadodara, gujarat, in
    Experience Cloud (Community Cloud).The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and employee experiences.S...Show moreLast updated: 3 days ago
    • Promoted
    Sr. Salesforce Functional Consultant

    Sr. Salesforce Functional Consultant

    FEXLE Services Private LimitedNadiad, IN
    Salesforce Functional Consultant.Knowledge of Salesforce Admin & CPQ.FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helpin...Show moreLast updated: 30+ days ago
    • Promoted
    Salesforce Engineer

    Salesforce Engineer

    KLDiscoveryVadodara, IN
    KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Salesforce Engineer position. This person will join with oth...Show moreLast updated: 12 days ago
    • Promoted
    Salesforce Developer- Contract

    Salesforce Developer- Contract

    Gravity Infosolutions, Inc.Vadodara, IN
    Salesforce Developer- Contract.Remote(Two days in a week at any of our offices at Pune / Blr / Mumbai).We are looking for an experienced Salesforce Developer with 5–8 years of hands-on expertise in Ape...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Salesforce Developer

    Senior Salesforce Developer

    InfoBeansVadodara, IN
    There is 2 roles for Senior SFDC Detailed JD is mentioned below.Senior Salesforce Developer with CPQ.Senior Salesforce Developer with LWC & Integration from Pricing tool to Salesforce.Role 1 (Sales...Show moreLast updated: 3 days ago
    • Promoted
    Salesforce CPQ / Revenue cloud Developer

    Salesforce CPQ / Revenue cloud Developer

    iO Associatesvadodara, gujarat, in
    Salesforce CPQ Expert - Remote.We are supporting a rapidly scaling global organisation undergoing a major transformation across their revenue systems. As part of this next phase, we are looking for ...Show moreLast updated: 3 days ago
    • Promoted
    Salesforce Delivery Lead and Architect

    Salesforce Delivery Lead and Architect

    Omni ReachAnand, IN
    Salesforce Delivery Manager & Technical Architect.Salesforce initiatives and build a best-in-class Salesforce practice within our organization. This role requires a strategic thinker and hands-on le...Show moreLast updated: 21 days ago
    • Promoted
    Salesforce Developer (Service Cloud)

    Salesforce Developer (Service Cloud)

    MatchPointVadodara, IN
    Location : Remote / Work From Home.Timings : Night Shift - PST Timezone (After 8 PM IST).We’re seeking a passionate Salesforce Engineer to design, develop, and deploy scalable Salesforce solutions that...Show moreLast updated: 1 day ago
    • Promoted
    Salesforce Certified Developer

    Salesforce Certified Developer

    ATBODNadiad, IN
    ATBOD is a global professional service and consulting company.We at Atbod equip small to medium-sized businesses to grow with all the smartest tools and technology they need for success.We are acti...Show moreLast updated: 2 days ago