Application Team Lead – Retail IT

The Application Team Lead is responsible for managing, supporting, and enhancing enterprise applications across retail operations, including POS, CRM, ERP, and e-commerce platforms. This role involves leading a team of developers and analysts to ensure seamless integration, performance, and usability of IT systems that drive store operations, customer engagement, and backend processing.

Key Responsibilities :

• Lead and mentor the application support / development team across retail business units.
• Manage and optimize key retail applications (e.g., POS, Inventory, Loyalty, CRM, and e-commerce platforms).
• Collaborate with functional teams (Sales, Operations, Finance, Supply Chain) to translate business needs into technical solutions.
• Oversee incident, change, and release management processes.
• Monitor application performance and coordinate upgrades, patches, and vendor support.
• Ensure seamless integration between ERP, POS, payment gateways, and mobile apps.
• Define and enforce best practices in application development and support.
• Participate in project planning, budgeting, and resource allocation.
• Ensure data integrity, compliance, and audit-readiness in systems.

Skills & Competencies :

Skills Required

Pos, Erp, Retail, Api Integration, Enterprise Applications