🚀 About Us
We’re building the next generation of travel technology — a future-ready Flights Platform that empowers travel agents, consolidators, and TMCs to connect, sell, and scale seamlessly.
Born from the trusted legacy of Thomas Cook India (Est. 1881) , we’re now operating with the energy and agility of a startup within an enterprise — reimagining how flight distribution works through APIs, automation, and data-driven experiences.
If you’re obsessed with building smarter travel systems, love connecting dots between business and tech, and thrive in fast-paced problem-solving environments — this is your runway.
💡 The Opportunity
We’re looking for a Business Analyst (Flights Product) who wants to be at the forefront of redefining travel distribution.
You’ll work hand-in-hand with product managers, engineers, and global suppliers to design, test, and deliver world-class flight experiences powered by GDS, LCC, and NDC APIs .
This isn’t a routine BA role. You’ll be crafting the functional backbone of an industry-defining platform , influencing everything from API workflows to agent UX, and ensuring our Flights Product is future-proof, scalable, and delightful to use.
🧩 What You’ll Do
1. Shape the Product Vision
- Partner with product and business teams to translate ideas into crisp, executable requirements.
- Map real-world travel agent workflows into seamless digital journeys — from search to settlement.
- Write detailed FSDs, SRSs and process flows that developers and testers love working with.
2. Drive API Integrations
Lead integration discovery for GDS, NDC, LCC , and aggregator APIs — from feasibility to go-live.Collaborate with vendors and tech teams to make APIs smarter, faster, and more resilient.Validate API responses, edge cases, and error handling to ensure bulletproof transactions.3. Own Quality and Launch Readiness
Design and execute UATs, regression tests , and functional scenarios that mimic real-world use cases.Identify breakpoints early and work with developers to fix them fast.Plan go-lives with surgical precision — ensuring stability, performance, and adoption.4. Be the Bridge Between Business & Tech
Speak both languages — translate complex logic into business clarity and business goals into tech precision.Champion functional governance, track CRs / bugs, and ensure nothing falls through the cracks.Use data to back your decisions, measure impact, and push for continuous improvement.🧠 What You Bring
3–5 years of experience as a Business Analyst in Travel Tech (Flights / GDS / NDC / API projects).Deep understanding of airline distribution systems , PNR lifecycle, and fare management.Experience with Postman , JIRA , Confluence , Swagger , and data validation tools .Strong documentation, analytical, and problem-solving skills.Passion for product building — not just requirement writing.High ownership mindset — “If it’s broken, I’ll fix it. If it can be better, I’ll make it better.”🌍 Why Join Us
Be part of a core team building an industry-first Flights Product for the global travel space.Work on cutting-edge API integrations with leading GDS, NDC, and LCC providers.Experience startup agility backed by enterprise stability — best of both worlds.Learn fast, own big, and make your mark on something that scales globally.✉️ Apply Now
If you’re excited about transforming how the world books and sells flights — we want to talk.
Apply via LinkedIn or send your resume to jeetraj.shah2@thomascook.in
with the subject line : “BA – Flights Product”
Hiring Process :
1️⃣ Functional Case Task
2️⃣ Three Rounds – Product, Tech & Leadership
3️⃣ Reference Check