Manager – Learning and Business Operations (Visa University)

We are seeking a proactive detail-oriented and thrive in a fast-paced collaborative environment. The candidate should bring a service mindset operational rigor and a passion for learning to everything you do.

This role supports the operational backbone of Visa University (VU) in the EU region. The Manager will be responsible for end-to-end learning and business operations ensuring seamless coordination across senior stakeholders training delivery VIK operations EU team and client engagement. The role goes beyond session management contributing to the strategic and operational success of VU EU initiatives.

The successful candidate will have a strong background in learning operations program management or business support roles. They will also need to understand Europes regional business priorities Visa University (VU) curriculum and VUs KPIs. They will be responsible for meeting Europe VU revenue expense and margin targets and instrumental in supporting sales of VU products in Europe. The ability to work collaboratively with clients VCA colleagues learning consultants account executives senior executives at Visa and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.

This role will report to the Head of Visa University in Europe.

Key Responsibilities

• Learning & Business Operations
• Manage day-to-day operations of learning programs and business activities for VU EU.
• Ensure smooth execution of training sessions workshops and learning events.
• Coordinate logistics and delivery with moderators and instructors.
• Review the monthly billing and ensure Value in kind is applied where ever relevant to ensure no reimbursements need to be made
• AE / BD Coordination for Value in Kind (VIK) Contracts
• Support Account Executives (AE) and Business Development (BD) teams in the EU region with training-related coordination and insights. Prepare VIK contracts and coordinate until fully executed and VIK applied via back-end teams.
• Client Engagement
• Serve as the first point of contact for client queries related to training programs.
• Ensure timely and professional responses via the support mailbox.
• Participant Management
• Accurately track and mark attendance for all training participants.
• Maintain participant records and feedback for continuous improvement.
• Learning Festival Operations
• Lead and manage operational aspects of learning festivals across the EU.
• Collaborate with cross-regional teams to ensure high-quality execution.
• Beyond Session Management
• Contribute to broader operational strategy and process improvements especially billing to clients and VIK application.
• Identify and implement efficiencies in training delivery and support.
• Strong analytic capability to create Power BI dashboards for reporting purposes to AEs Cluster Leads and global teams to ensure tracking and reporting against monthly quarterly and annual scorecard metrics.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership / site) with a general guidepost of being in the office 70% or more of the time based on business needs.

Qualifications :

Additional Information :

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Part-time

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Experience : years

Vacancy : 1