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Customer Support Engineer

Customer Support Engineer

Capgemini EngineeringBangalore, Bangalore (district)
1 day ago
Job description
  • “Good understanding of A / C functioning, experience in MRO or airline, or experience in design office on operational systems”
  • Good understanding of Airline operating and maintenance environment.
  • Experience in the Propulsion Fuel APU Air System domain
  • Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability / Spare Parts management and Configuration Management, Concessions
  • Experience with the following tools will be an advantage : Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.
  • Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.
  • Good knowledge of MS Office suite. English : Advanced level (written and spoken);
  • Overall, 2 to 9 years of Experience

    • Your role :

    In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.

    • The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.
    • Within this context the activity will focus on :
    • Analyzing and answering daily queries from customers on ALL Airbus civil A / C;
    • Agree on a resolution deadline with the customer and define a resolution strategy.
    • Anticipating recurring queries.
    • Developing a collaborative network with internal and external contributors.
    • Provide solutions in collaboration with the customer for a safe operation environment.
    • To constantly perform operational assessments of the Airbus fleet and raise actions.
    • Capitalizing the In-Service experience into innovative solutions, for better support and optimization;
    • Building the team of tomorrow.

      • Overall, 2 to 5 years of Experience

      Educational Qualification : B.E / B.Tech in Aeronautical or Aerospace Engineering

      AME with Paper III cleared candidates in Mechanical Streams.

      Work Location : Bangalore

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    Customer Support Engineer • Bangalore, Bangalore (district)