Are you someone who is organized, detail oriented, and an excellent communicator Are you interested in starting a career in Project Management If so, the Senior Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Senior Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings.
You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!
At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!
What you'll get :
- Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
- Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
- Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
- Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
- An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
- Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
What you'll do :
Provide world-class customer service to all NAVEX customersSet expectations, establish project timelines, and motivate our customers to deliver within scope and on-timeCoordinate internal and external resources via verbal and written communication for the flawless execution of customer projectsManage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completionMaintain accurate customer and project recordsConfigure customer software using proprietary toolsProvide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requestedMaintain individual Key Performance targetsWork on other exciting internal initiatives, as specified by your team managerBe present in the NAVEX office at least 2 days per weekBe available to NAVEX customers during assigned shift (day, swing, or overnight)What you'll need :
3+ years of experience in a customer service, project management, and / or implementation roleA high level of attention to detail, excellent follow through, consistently reliable and accountableThe ability to work independently as a self-starter and within a team environmentThe ability to learn and assimilate new information quicklyFlexibility to adjust to a dynamic work environment and contribute to a growing teamThe ability to manage multiple projects simultaneously and work within fixed deadlinesThe ability to foster customer relationshipsWorking knowledge of Microsoft OfficeAbility to drive results through your job competencies of effective communication, project management and product and industry knowledge (service)Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trustOur side of the deal :
We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12 : 00 AM IST and 07 : 00 AM IST are eligible for a night shift differential of 500 INR / day.Pay progression based on your performance.Skills Required
Project Management, Customer Service, Microsoft Office, Implementation