Sr Analyst HR Ops Services

As a Senior Analyst in Target’s HR Shared Services, you will lead the resolution of complex, escalated, or sensitive administrative tasks related to leave of absence (LOA) and accommodations. Your responsibilities include collaborating closely with on-site HR, internal stakeholders, Ops leadership, the Leave and Disability team, and team members to ensure compliant, efficient, and employee-centric outcomes.

You will also contribute to continuous improvement initiatives, serve as a subject matter expert (SME) for your peers, and uphold the highest standards of judgment, documentation, and cross-functional partnership.

Key Responsibilities

Lead escalated or complex LOA administrative cases and accommodation requests, including

medical

or

non-standard scenarios .

Serve as an SME for

leave policies, disability management , and

return-to-work processes .

Partner with

HRBPs , the

Leave & Disability team ,

on-site HR ,

Ops leaders , and

team members

to manage

high-risk or sensitive cases .

Own

return-to-work planning

for team members requiring

layered or evolving accommodations .

Interpret and apply leave and accommodation policies, using sound

judgment in ambiguous situations .

Drive quality by identifying gaps, ensuring

accuracy , and prescribing

effective action plans

to eliminate errors and improve consistency in task management.

Support or lead

process improvement initiatives , pilot programs, and training projects within the team.

Proactively assess potential risks and barriers when implementing new processes or streamlining existing ones, ensuring

mitigation strategies

are in place.

Represent the team in

business reviews ,

cross-functional discussions , and contribute to strategic planning by providing insights into team performance, metrics, trends, and areas of improvement.

Basic Qualifications

Bachelor’s degree or equivalent professional experience.

Minimum

8 years

of experience in

leave administration ,

accommodations ,

employee relations,

or

HR operations .

Strong knowledge of labor laws including

ADA, FMLA, PWD Act , and related compliance frameworks.

Demonstrated

critical thinking , issue resolution, and

stakeholder management

capabilities.

Proven ability to

manage escalations

and influence

cross-functional decision-making .

Advanced proficiency in

Microsoft Excel ,

Outlook , and case management systems.

Excellent

written and verbal communication

skills, with an ability to explain complex scenarios clearly.