Site Reliability Engineer

About us

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

About the role

We are looking for a proactive and experienced Site Reliability Engineer (SRE) to join our Engineering team remotely in India. The ideal candidate will have deep expertise in cloud operations, automation, monitoring, and reliability engineering, with hands-on experience managing a wide range of SaaS and infrastructure tools. The role focuses on ensuring system uptime, performance, and scalability across our global platform.

Key responsibilities :

Reliability & Infrastructure Management

Design, implement, and manage scalable cloud infrastructure on Google Cloud (GCP) and AWS

Manage integrations and operations across third-party platforms including Mongo Atlas, Cloudflare, Stripe, Cledara, Datadog, Atlassian Status page, Semaphore, Postmark, SendGrid, Lokalise, Zendesk (Smooch & Smooch EU), Twilio, Mailgun, Facebook, Google Workspace, Asana, GitHub, Ngrok, npm, Readme, Loom, Deepgram, and OpenAI

Implement Infrastructure as Code (IaC) using tools like Terraform or Ansible to automate provisioning and scaling

Ensure systems adhere to security, compliance, and reliability best practices

Monitoring, Alerting & Incident Management

Build and maintain observability solutions using Datadog, GCP Logging, and related tools for monitoring system health, latency, and performance

Define and manage SLOs, SLIs, and SLAs to measure and maintain reliability

Implement proactive alerting, diagnostics, and runbooks for efficient incident response

Participate in on-call rotations and lead root cause analyses (RCA) for post-incident reviews

Automation & CI / CD

Design and optimize CI / CD pipelines using Semaphore CI / CD, GitHub Actions, or similar tools

Develop automation scripts and utilities in Python, Bash, or equivalent scripting languages to streamline operations and reduce manual interventions

Integrate and automate workflows between systems such as Asana, Github, and Google Workspace for operational efficiency

Security & Governance

Manage identity and access controls across cloud services and third-party SaaS platforms

Implement best practices for secrets management, data protection, and compliance with privacy standards

Collaboration & Continuous Improvement

Partner closely with developers to design resilient, high-performing services.

Promote an SRE culture focused on continuous learning, blameless postmortems, and process improvement.

Maintain up-to-date operational documentation, playbooks, and architectural diagrams.

We are looking for :

Bachelor’s degree in computer science, Engineering, or related field

4+ years of experience in Site Reliability Engineering, DevOps, or Cloud Operations

Strong experience with Google Cloud Platform (GCP), Amazone Web Services (AWS) and Mongo Atlas

Proven ability to manage and integrate multiple SaaS and developer tools (Datadog, Cloudflare, Atlassian Status page, Semaphore, SendGrid, etc.)

Hands-on experience with CI / CD pipelines, Terraform, GitHub Actions, and containerized environments (Docker, GCP Cloud Run, or Kubernetes)

Expertise in monitoring, incident response, and system optimization

Excellent troubleshooting, documentation, and communication skills

Strong collaboration mindset aligned with cross-functional development and operations teams

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and / or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)