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Member Experience Manager

Member Experience Manager

ConfidentialBareilly
22 days ago
Job description
  • Responsible for managing the complete Member Onboarding Process to ensure a seamless start to each member's journey.
  • Conducts fitness consultations to assess member needs and goals.
  • Identifies the most effective combination of tools and personnel tailored to individual members.
  • Manages and improves the member retention score through strategic engagement.
  • Strategizes, organizes, and promotes programs across Community Events, Self-Directed Training, Group Classes, and Personal Training .
  • Leads trainer onboarding and coordinates staff training sessions to uphold service quality.
  • Creates meaningful touch-points with members , including proactive follow-ups with irregular attendees .
  • Develops educational materials and curates a monthly member engagement planner to boost participation and satisfaction.
  • Works closely with other club leaders to align the member experience with brand standards and operational goals.

    • Skills Required

    Staff Training, member retention , Event Planning

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    Experience Manager • Bareilly

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