Risk Specialist, Travel Disruptions Operations

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees&apos passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Risk Specialist, Travel Disruptions Operations

The Travel Disruption Operations (TDOps) team drives effective risk management and crisis response for Expedia Group's customers, reducing friction caused by travel disruptions and ensuring an overall positive customer experience. TDOps monitors a wide array of threats and incidents, both natural and manmade, and provides timely and accurate responses which may include stakeholder engagement, the implementation of emergency procedures, cross-team communication and crisis coordination.

TDOps specialists are analytical and curious, comfortable with ambiguity and biased towards action. They have excellent communication skills and are quick learners who are ready to push themselves and switch between diving into data one day and contributing to threat management platform building the next. They put the traveler&aposs experience at the heart of what they do and ensure that Expedia delivers on its mission to power global travel for everyone, everywhere.

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

In This Role, You Will

• Proactively identify and monitor risks, assess impact to Expedia Group&aposs traveler&aposs, and follow pre-determined escalation plans and mitigation strategies—leveraging data-driven approaches where possible
• Monitor travel industry policies and partner impact linked to natural and manmade hazards, using structured and unstructured data sources
• Craft and publish customer-facing travel alerts and internal knowledge articles for contact centre agents, ensuring consistency, accuracy, and timeliness
• Use internal platforms to send travel disruption communications through prescribed systems and templates, with strong attention to detail and execution
• Collaborate with internal stakeholders, including data teams and Senior Risk Specialists, to support end-to-end crisis response and mitigation
• Drive cross-functional collaboration, helping to shape Expedia Group's response and preparedness frameworks
• Extract, query, and analyse operational and traveler data (e.g., using Excel, SQL, Tableau) to uncover patterns, monitor KPIs, and inform operational decisions
• Contribute to projects with a structured and data-informed mindset, providing regular updates and meeting agreed timelines
• Stay informed on emerging global threats, travel technology trends, and data tools to continually improve workflows and drive innovation
• Participate in quarterly on-call duty as part of the team's 24 / 7 response rotation

Experience And Qualifications

Expedia Group recognises that our success is dependent on the success of our people. We are the world&aposs travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognise the power of travel to break down barriers and make people&aposs lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them with tools to do so.

We are committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group&aposs family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Skills Required

Servicenow, Adobe, Microsoft Office, Sharepoint, Tableau, Jira, Excel, Html, Sql