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Senior Specialist Education Professional

Senior Specialist Education Professional

ConfidentialPune
30+ days ago
Job description

How will you make an impact

Education & Training

  • Develop and maintain  comprehensive AI education materials,  including documentation, online courses, hands-on workshops and best practice technical guides.
  • Conduct  live and virtual training sessions  to enable customers and employees to successfully implement and utilize AI solutions.
  • Work closely with  cross-functional teams , including product developers, engineers, and customer success teams to stay updated on AI advancements and best practices.
  • Stay informed  on AI education methodologies and the latest technologies to ensure industry-leading training content.

Knowledge Management & Content Optimization

  • Own and maintain the  Knowledge Management System (KMS),  ensuring content is  searchable, structured, and up to date  on AI advancements and best practices.
  • Review, edit, and publish  knowledge base articles,  ensuring accuracy, clarity, and alignment with organizational standards.
  • Implement best practices for  content tagging, indexing, and version control  to enhance accessibility and usability.
  • Analyze  knowledge base usage metrics  to improve efficiency and optimize content for relevance.
  • Gather insights and feedback  from training participants to refine and enhance learning programs.

    • Have you got what it takes

  • Bachelor's degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required.
  • Experience- 12-15 years
  • Proven work experience in education, technical training, or instructional design, preferably in a tech or SaaS environment.
  • Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred.
  • Ability to translate complex AI topics into digestible, engaging learning materials for diverse audiences.
  • Excellent technical English writing and editing skills.
  • Strong client orientation, with an understanding of client needs and concerns.
  • Excellent communication and presentation skills, with experience leading live training sessions.
  • Diligent attention to detail.
  • Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software.
  • Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment.
  • Ability and willingness to work in a highly dynamic environment.
  • Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio.

    • Skills Required

    knowledge management systems , Content Optimization

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    Education Specialist • Pune