Customer Service Assistant

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility - Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients - Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough - Meet call handling quotas and individual and team sales targets - Gather and analyse client data to identify possible products or services to recommend to management - Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution - Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary - Follow communication protocols, rules, and policies Job Types : Full-time, Permanent Pay : ₹22, ₹36,000.00 per month Benefits : Provident Fund Work Location : In person