Executive Tech SupportCyient Inc • Hyderabad / Secunderabad, Telangana
Executive Tech Support
Cyient Inc • Hyderabad / Secunderabad, Telangana
3 days ago
Job descriptionAs a customer service consultant, you utilise your knowledge of the client's processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers. About the Role : Apply knowledge of the client's processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels. Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises. Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns. Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner. Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication. Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends. Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable. Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others Utilize knowledge of client processes and systems to manage the full order lifecycle and support the activation of customer services. Independently manage a customer's order, ensuring progress updates are provided via call and message channels . Coordinate with the supply chain department to ensure timely dispatch of devices and activation before delivery to the customer's premises. Demonstrate strong verbal communication skills when communicating with customers about : Expected delivery times Changes to delivery schedules Device returns follow-up Adapt across multiple areas of the order management process in response to changes in demand, managing multiple queues concurrently . Respond to incoming requests from various departments via call and email with clear, concise communication. Support onshore staff by managing overflow calls during peak times and weekends. Use documented processes and work instructions to navigate Telstra systems efficiently while processing orders. Identify opportunities to enhance processes and procedures and communicate these to improve the customer experience. Complete all mandatory learning and training to maintain required skills and knowledge, ensuring accurate advice and compliance with legal and regulatory requirements . Adhere to HSE policies and role-model safe and responsible behaviors , promoting safety for yourself and others.
Skills Required
- Strong written and verbal communication skills .
- Ability to work autonomously , demonstrating high levels of self-discipline .
- Previous call center or customer management experience is highly desirable.
- Proficiency in the effective use of relevant systems to access information and provide solutions for customers.
- Excellent time management skills , with the ability to meet performance targets.
- Tech-savvy , with the ability to navigate through multiple systems and applications.
- Troubleshooting skills to effectively resolve customer issues and queries.
- Ability to multitask effectively while on the phone with customers.
- Strong note capturing and typing skills .
- Time Management
- Customer Service
- Multitasking
- Communication
- Call Center Experience
Key Competencies
Skills Required
Time Management, Customer Service, Multitasking, Communication, Call Center
Create a job alert for this search
Executive Tech Support • Hyderabad / Secunderabad, Telangana
Similar jobs
Social care is evolving, and we're leading the charge.Our vision is to empower people to live their best lives, at home, with the help of cutting-edge technology and world-class care.We’ve been tra...Show more
Technical support executive
OpenHire • Hyderabad, Andhra Pradesh, India
Job Title : Technical Support Executive.Shift : Night Shift (PST Timings).Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment whe...Show more
Last updated: 6 days ago • Promoted
Customer Support Executive
EaseMyTrip.com • hyderabad, telangana, in
EaseMyTrip, or EMT for short, is one of India's top travel agencies, with a customer-centric approach that includes a no-convenience fee option and a wide distribution network supported by a hybrid...Show more
Last updated: 19 days ago • Promoted
L3 Support
SRS Consulting Inc • hyderabad, telangana, in
Job Role : L3 Technical Support.The Technical Support will be responsible for leading the team of Technical Support Analysts, providing high-quality support to our customers in USA, London and other...Show more
Last updated: 1 day ago • Promoted
Onboarding & Compliance Executive (Remote- India)
hotsourced • secunderabad, telangana, in
Remote
Last updated: 12 days ago • Promoted
Customer Support Team Lead
Live Connections • hyderabad, telangana, in
Greetings from Live Connections.Urgent Hiring : Team Leaders – Voice Process (BPO).Must have handled a team of 15–30 associates.
Voice Process (BPO) experience is mandatory.Strong experience in drivi...Show more
Last updated: 3 days ago • Promoted
Executive- Customer Support
Bureau Veritas North America • Hyderabad / Secunderabad, Telangana, India
Samples registration and test report preparation in LIMS as per the TAT.Keeping track of the due dates of the samples and follow-up with the HODs for delivering the results well before the committe...Show more
Last updated: 16 days ago • Promoted
Customer Support Executive
CricClubs • hyderabad, telangana, in
CricClubs is a leading technology platform that revolutionizes the way cricket is organized and played across the globe.We provide a comprehensive suite of cricket management solutions, enabling le...Show more
Last updated: 5 days ago • Promoted
Technical Support Executive (US Shift / ERP & SAP)
Beyond Border Consultants • Hyderabad / Secunderabad, Telangana, India
SAP / ERP Technical Support Engineer (US Shift).A leading IT services & consulting company serving North American enterprise clients in the Enterprise Resource Planning (ERP) and SAP support sector.W...Show more
Last updated: 8 days ago • Promoted
Technical Support Executive
Mycityband • Ahmedabad, Hyderabad / Secunderabad, Telangana
Handle troubleshooting and technical support for company software.Provide remote assistance to resolve client issues.Train Sales and Marketing Executives on the usage and features of the software.C...Show more
Last updated: 16 days ago • Promoted
Technical Support Executive
OpenHire • Hyderabad / Secunderabad, Telangana, India
Job Title : Technical Support Executive.Shift : Night Shift (PST Timings).Are you an experienced technical support executive looking for a new challenge Do you thrive in a fast-paced environment wher...Show more
Last updated: 5 days ago • Promoted
Customer Support Executive
Skinbae India • hyderabad, telangana, in
Job Title : Customer Support Executive.The Customer Support Executive will be responsible for handling all customer interactions across email, WhatsApp, social media DMs, and order support tools.Thi...Show more
Last updated: 7 days ago • Promoted
Customer Support Executive
Firstsource • hyderabad, telangana, in
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers.
This is a pure customer service role with no sales ...Show more
Last updated: 23 days ago • Promoted
Technical Customer Support Executive
OpenHire • Hyderabad, Republic Of India, IN
Job Title : Technical Support Executive.Shift : Night Shift (PST Timings).Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment whe...Show more
Last updated: 6 days ago • Promoted
Walk-In Drive | Technical Chat Support | 21st Feb 26| Hyderabad
HCLTech • hyderabad, telangana, in
Walk-In Drive | Technical Support | 21st Feb 26 | Hyderabad.Interested candidates can walk in for an interview on : .HCLTech office, Building H-01B, Avance Business Hub, Phase 2, HITEC City, Hyderaba...Show more
Last updated: 3 days ago • Promoted
Walk-In Drive | Technical Chat Support | 14th Feb 26| Hyderabad
HCLTech • hyderabad, telangana, in
Walk-In Drive | Technical Support | 14th Feb 26 | Hyderabad.Interested candidates can walk in for an interview on : .Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hy...Show more
Last updated: 10 days ago • Promoted
Account Executive
Kore.ai • hyderabad, telangana, in
AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents.
AI solutions that create engaging interactions—sectors serving over 100M of ...Show more
Last updated: 15 days ago • Promoted
Executive- Customer Support
Bureau Veritas Group • Hyderabad / Secunderabad, Telangana, India
Samples registration and test report preparation in LIMS as per the TAT.Keeping track of the due dates of the samples and follow-up with the HODs for delivering the results well before the committe...Show more
Last updated: 16 days ago • Promoted
Tier 1 Technical Support
Insight Global • hyderabad, telangana, in
A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.
Technical support resources will be respo...Show more
Last updated: 5 days ago • Promoted