Customer Success Manager

This is a 12-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem.

Roles & Responsibilities

1. Sales Support and Client Solutions

To lead and grow the flows and volumes to the platform from the vendors.

To provide prompt customer service to the vendors on the platform

To onboard and grow the number of vendors actively using and transacting on the platform.

To coordinate with Anchor teams to get new vendor names

To coordinate with Anchor teams to resolve any technical issue they are facing

To coordinate with anchor teams to expedite the invoice approvals and increase the

volumes on the platform.

Support the Business Development team in identifying new business opportunities and

potential clients.

Conduct market research to identify trends, competitive landscape, and potential areas for

growth.

Assist in the preparation of business development proposals and presentations.

Coordinate meetings and follow-ups with prospective clients.

Maintain strong relationships with clients, ensuring high levels of client satisfaction.

To generate small and mid market customers for working capital products.

To generate referral revenue form volumes generated from small and midmarket

customers.

Requirements

Familiarity with financial and facilities management principles

Sales experience in financial products for 3 years

Proficient in MS Office and PowerPoint

An analytical mind with problem-solving skills

Excellent organizational and multitasking abilities

A team player with leadership skills

BSc / BA in business administration or relative field