Senior Technical Support Engineer
Trigent Software - Professional ServicesSurat, IN12 hours ago
Job descriptionHands-on scripting : JavaScript, PowerShell, Unix Shell, (basic Python a plus) OS Admin skills : Windows / Linux / Unix , incl. SUDO policies, GPO, domain configs Network & protocol knowledge : HTTP, TCP / IP, FTP / SFTP, SSH, SNMP, REST / SOAP Familiarity with ServiceNow platform (ITOM preferred) Cloud infrastructure : AWS, Azure, GCP , EC2, ARM / CFT templates Experience reading / writing SQL queries ; understanding of Oracle / MySQL DBs Tools : Wireshark, Traceroute, log analyzers Strong communication, customer service, and problem-solving skills Bachelors degree in Computer Science or related field (or equivalent experience) 2+ years in customer-facing tech support roles (preferably SaaS / Web-based) Experience in incident management, escalation handling, and use of knowledge bases ServiceNow certifications or ITIL understanding
Job Role : Technical Support Engineer_Automation
Platform : ServiceNow
Notice Period : 30 Days (Immediate - 30 Days)
Location : Hyderabad
Compensation : Fixed 16 Lacs / Annual
Role Overview We are seeking a Technical Support Engineer Automation to troubleshoot and resolve complex issues in the ServiceNow platform. This role demands hands-on expertise in scripting, OS / server administration, cloud infrastructure, and networking protocols, with a customer-first mindset.
🧩 Key Responsibilities
- Provide L2 / L3 support for ServiceNow-related automation and platform issues.
- Analyze logs, debug scripts, and resolve issues related to performance, integrations, and configurations.
- Troubleshoot infrastructure / networking issues across Windows, Linux, and cloud (AWS / Azure).
- Collaborate with engineering and product teams for escalations and process improvements.
- Communicate clearly with customers via web, email, chat, and phone.
💡 Must-Have Skills
🎓 Qualification
✅ Good to Have
Create a job alert for this search
Technical Support Engineer • Surat, IN
Related jobs
)
- Promoted
Zuora Senior Technical Specialist
TradewebSurat, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
IT Senior Engineer
KPG99 INCSurat, IN Support the migration of applications to AWS (cloud migration currently underway).Must have strong hands-on experience with AWS,.
NET, and cloud-based architectures.Full stack capability required, i...Show moreLast updated: 14 days ago
- Promoted
Technical Support Engineer
Cimpressmohali, gujarat, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 20 days ago
- Promoted
Technical Implementation Engineer
Y MeadowsSurat, IN Technical Implementation Engineer.Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions.
We provide a low-code automation platform that streamli...Show moreLast updated: 21 days ago
- Promoted
Senior Kepware Engineer
9NEXUSSurat, IN Job Title : Senior Kepware Engineer.IT–OT integration initiatives and manage connectivity across industrial automation systems.
The role involves working with diverse PLC environments, enabling seaml...Show moreLast updated: 1 day ago
- Promoted
Senior Customer Support Engineer
StitchFinSurat, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
Alvaria CXSurat, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Engineer RTOS
VOLANSYS (An ACL Digital Company)Surat, IN Job Title : Senior Engineer - RTOS.Interview Mode : F2F / In Person - Saturday 15th Nov 25.Expert in C, focusing on embedded systems, developing C / C++ libraries designing algorithms.Expert in bootloade...Show moreLast updated: 12 hours ago
- Promoted
Senior Engineer - Protocols
RecroSurat, IN As a Software Engineer, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : .
Collaborating on requirements analysis, design reviews to evolve Nasun...Show moreLast updated: 22 days ago
- Promoted
Senior Full Stack Engineer
KodeKloudSurat, IN DevOps, Cloud Computing, and IT.Our hands‑on learning platform is trusted by.Interviews and onboarding are entirely virtual.
Candidates must have the right to work where they reside and be able to o...Show moreLast updated: 8 days ago
- Promoted
- New!
Technical Sales Support Engineer
Be Sold Outsurat, gujarat, in Application Engineer – MEA & RoA.This position takes end-to-end responsibility from receiving inquiries through techno-commercial quote creation to handover for order processing.To achieve this, th...Show moreLast updated: 8 hours ago
- Promoted
Senior Solutions Engineer
Zeotapmohali, gujarat, in Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers.As we evolved, we recognized a greater challenge : helping brands create personalized, multi-channe...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer II
Aspect SoftwareSurat, IN Job Title : Technical Support Engineer II.Shift 1 : 4 : 00 PM to 1 : 00 AM IST.Shift 2 : 10 : 30 PM to 7 : 30 AM IST.Aspect Software develops world-class Workforce Engagement Management software that empowers...Show moreLast updated: 1 day ago
- Promoted
Principal Technical Engineer(Configurations)
Qinecsa SolutionsSurat, IN We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show moreLast updated: 22 days ago
- Promoted
Technical Support Engineer
Mech-Mind RoboticsSurat, IN Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering.
Coordinate and participate in technical demon...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Surat, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Lead - Java + AWS
HCLTechsurat, gujarat, in Experience on building and deploying enterprise-grade backend applications using Java, Hibernate, Spring, and Spring Boot.
Specializes in designing scalable, distributed systems and microservices wi...Show moreLast updated: 1 day ago
- Promoted
Senior Distributed Systems Engineer
INDI Staffing Servicessurat, gujarat, in At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...Show moreLast updated: 1 day ago