Amazon CTI Consultant
Milestone Technologies, Inc.Erode, IN30+ days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • Erode, IN
Related jobs
- Promoted
HCM Technical consultant
Mumba Technologies, Inc.Salem,Tamil Nadu, IN We are a leading organization committed to innovation and excellence in the field of technology.Our mission is to empower businesses through cutting-edge solutions and a collaborative culture that ...Show moreLast updated: 10 days ago
- Promoted
- New!
Client Servicing Consultant
MullenLowe Lintas GroupSalem,Tamil Nadu, IN MullenLowe Lintas is one of India’s leading creative agencies and part of the global MullenLowe Group network.Known for its strategic thinking and creative excellence, the agency partners with some...Show moreLast updated: 5 hours ago
- Promoted
Senior Amazon Redshift
Vidhema TechnologiesSalem,Tamil Nadu, IN Notice Period : Immediate Joiners Preferred.We are looking for an experienced Senior.Amazon Redshift Developer to lead the design, setup, and management of new Redshift projects from the ground up.T...Show moreLast updated: 2 days ago
- Promoted
Oracle CX Cloud Consultant
VIRTUOSTiruppur, IN Job Title : Oracle CX Cloud Consultant.Industry : Information Technology & Services.Company : Virtuos Digital Limited.Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impa...Show moreLast updated: 7 days ago
- Promoted
SAP TM Technical Consultant
Westernacher ConsultingSalem,Tamil Nadu, IN Senior / Principal SAP TM Technical Consultants.Design and develop custom enhancements, interfaces, and reports in SAP TM using ABAP, BOPF, FPM, and SAP UI5 / Fiori technologies.Collaborate with functi...Show moreLast updated: 27 days ago
- Promoted
- New!
Cloud Consultant
Allianze InfosoftTiruppur, IN Microsoft Dynamics 365 HR & Finance – Senior Implementation Consultant.This is a high-visibility, client-facing position where you will own the full implementation lifecycle—from requirements and s...Show moreLast updated: 5 hours ago
- Promoted
SAP IBP Consultant(Support & Enhancement Project)
AmpstekSalem,Tamil Nadu, IN Title : SAP IBP Consultant(Support & Enhancement Project).We are seeking a skilled SAP IBP Consultant for a support project focused on Demand Planning, Supply Planning, Inventory Optimization, and C...Show moreLast updated: 15 days ago
- Promoted
Amazon Cti Consultant
Milestone Technologies, Inc.Tiruppur, Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 2 days ago
- Promoted
SAP Basis Technical Consultant - Public cloud
SyntaxErode, IN Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972.Syntax has un...Show moreLast updated: 30+ days ago
- Promoted
SAP B1 Technical Consultant
WMS - SAP Gold PartnerTiruppur, IN WMS Middle East is a trusted SAP GOLD PARTNER based in the UAE, delivering tailored ERP solutions to businesses across the region.
As an official SAP partner, we specialize in helping clients drive ...Show moreLast updated: 2 days ago
- Promoted
Logic Apps Integration Consultant
Saxon AISalem,Tamil Nadu, IN Integration Engineer – Logic Apps / Functions (Off-shore).Time 3-4 hour overlap with central time ( 3-12AM is preferred).
Build and maintain Logic Apps Standard workflows, Azure Functions for transf...Show moreLast updated: 4 days ago
- Promoted
Oracle Technical Consultant
People Prime WorldwideErode, IN They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.
We guide customers from what’s now to what’s next by un...Show moreLast updated: 30+ days ago
- Promoted
Senior / Principal Business Consultant - TPH
FinergicTiruppur, IN The Consultant will provide expert guidance on the configuration and implementation of Temenos Payments solutions across the project lifecycle.
With a deep understanding of payment schemes, SWIFT, a...Show moreLast updated: 9 days ago
- Promoted
Senior Consultant - CPI
valanticErode, IN We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show moreLast updated: 15 days ago
- Promoted
- New!
AI Strategy Consultant
Tata Consultancy ServicesErode, IN Experience in developing and implementing AI strategy and AI solution frameworks.Consulting experience in technology strategy and digital transformation.
Proficient in navigating the AI implementati...Show moreLast updated: 5 hours ago
- Promoted
Power BI & Oracle ERP Dashboard Optimization Consultant
RapidBrainsSalem,Tamil Nadu, IN We are seeking an experienced Power BI Consultant with strong expertise in Oracle ERP data integration to enhance and optimize our existing Power BI dashboards.
These dashboards currently support Pr...Show moreLast updated: 2 days ago
- Promoted
EDI Sterling Consultant
BayOne SolutionsSalem,Tamil Nadu, IN Configure, maintain, and troubleshoot EDI solutions using IBM Sterling to support seamless electronic data interchange with business partners.
Collaborate with cross-functional teams to integrate ED...Show moreLast updated: 30+ days ago
- Promoted
- New!
SAP MDG Technical Consultant
Schneider ElectricSalem,Tamil Nadu, IN Job description : MDG Technical.Schneider Electric is an Equal Opportunity Employer.It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, tra...Show moreLast updated: 5 hours ago