Director of Client Services

ConfidentialVadodara, India

4 days ago

Job description

Position : Director of Client Services – Offshore Operations

Location : Vadodara

Industry : MSP Staffing | Offshore Delivery

Experience : 10+ Years

Mode : Onsite

One of esteemed clients in Vadodara hiring a Director of Client Services to lead and scale our offshore teams in Vadodara . This role will play a key part in driving operational excellence, enhancing client experience, and building a high-performing delivery function for our MSP staffing business.

Key Responsibilities :

Lead and mentor offshore client services teams.
Drive team productivity, performance, and training.
Collaborate with US Directors for account planning and client success.
Provide operational support and ensure top-notch customer experience.
Scale the team to meet business growth with strategic hiring.
Own client relationships and deliver results that exceed expectations.

What We're Looking For :

10+ years of staffing experience; 5+ in team leadership roles.

Strong MSP operations knowledge and client-facing background.

Proven experience managing offshore delivery teams.

Ability to thrive in a fast-paced, metrics-driven environment.

Excellent communication, collaboration, and leadership skills.

If you're passionate about building world-class client delivery teams and driving results, let's connect!

Skills Required

Team Leadership

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Client Director • Vadodara, India