Software Engineer (AI NLP ML)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

We are seeking a talented and experienced AI / NLP Engineer to join our dynamic team. The ideal candidate will have a strong background in Artificial Intelligence (AI) Natural Language Processing (NLP) and Machine Learning (ML) with proven expertise in fine-tuning deploying and optimizing state-of-the-art NLP models. This role demands a hands-on approach to designing developing and integrating NLP solutions tailored to solve complex business challenges.

If you are passionate about cutting-edge AI have a knack for deploying scalable models in production environments and enjoy collaborating with cross-functional teams wed love to hear from you!

Key Responsibilities :

• Model Development and Fine-tuning :

Customize fine-tune and optimize open-source NLP models (e.g. LSTM / RNN based Transformer-based Conformer-based and VITS architecture) using transfer learning.

Design effective prompts for generative AI tasks to meet diverse user and business requirements.

Deploy models at scale using Docker Kubernetes and cloud platforms like AWS.

Continuously evaluate and enhance model performance to ensure accuracy scalability and minimal latency.

Work closely with data scientists software engineers and product teams to integrate NLP models seamlessly into business applications.

Required Skills :

3 years of experience in NLP with expertise in fine-tuning transfer learning and developing custom models.

Proficiency in designing and crafting prompts for generative AI models aligned with business use cases.

Strong proficiency in Python with experience in implementing NLP models and building pipelines.

Hands-on experience with Docker Kubernetes and cloud-based deployment on platforms such as AWS.

Proficiency with TensorFlow PyTorch and libraries like Hugging Face Transformers NLTK SpaCy and Gensim.

Bonus Skills :

Experience with AWS (Lambda Step Functions Batch) GCP Azure or Nemo for model deployment and pipeline management.

Expertise in scaling AI models and managing SLAs for real-world applications.

Preferred Qualifications :

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

Coverage Type - Employee Only

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

#LI-MK1 #LI-Hybrid

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Key Skills

Spring,.NET,C / C++,Go,React,OOP,C#,Data Structures,JavaScript,Software Development,Java,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1