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QUALITY MANAGER II

QUALITY MANAGER II

ConfidentialKolkata
5 days ago
Job description
  • looking for diversity candidate
  • Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites / geos, including work assignment and attendance monitoring; providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
  • Maintain accurate metrics of direct reports individual performance as well as overall team level performance
  • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
  • Develop strong working relationships with key Business stakeholders, internal and external
  • Oversee audits of key support processes within each account and recommend changes
  • Green Belt Six Sigma
  • Demonstrated ability to comprehend, analyze, and interpret.
  • Solid understanding of the organization's business operations and industry.
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
  • Excellent attention to detail.
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement.
  • Demonstrated ability to mentor, coach and provide direction to team members.
  • Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
  • Advanced Microsoft Office skills.
  • Demonstrated business acumen.

    • Educational Qualification : Bachelor's degree

    Education

    Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Master of Professional Accountancy (MPA), Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Master in Landscape Architecture, Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Doctor of Psychology (Psy. D. / D. Psych.), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Master of Health Science (MHSc), Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Doctor of Ministry, Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB)

    Skills Required

    Quality Manager, Quality Head, International Bpo

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