Service desk specialist

Job Description :

We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users and will be responsible for diagnosing and resolving IT-related issues, either remotely or in person. The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to communicate effectively in both French and English.

Responsibilities :

Provide first-line technical support to end-users, ensuring issues are diagnosed and resolved promptly.

Serve as the primary contact for French-speaking users, delivering support in both French and English.

Log and manage service requests, incidents, and problems in the service management tool.

Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.

Assist with user